Public contact
CatchMate support
Account access is not required to contact CatchMate about support, payments, complaints, privacy, intellectual property, or urgent safety concerns.
Support, orders, refunds, and complaints
Email [email protected] . Include the account email or public username, order reference when applicable, and the outcome you need. Do not send passwords, full card details, or identity-document images.
Company and correspondence address
MONG-CYUN TECHNOLOGY LIMITED
RM H11, 1/F, KAISER EST PHASE 2, NO. 51 MAN YUE ST, HUNG HOM, HONG KONG
These contact details are also published in our Terms of Service.
Signed-in users can also review the support status and contact channel.