Terms of Service

Eligibility and accounts

CatchMate is for people aged 18 or older. You must provide accurate account, age, market, tax, and verification information when requested.

Your country or region is selected by you. Network location and device signals may be used only to validate risk and availability.

Platform use

Use CatchMate lawfully. Do not evade safeguards, impersonate others, manipulate transactions, harass users, or publish prohibited content.

Automated safety signals may isolate content or restrict a transaction, but a permanent suspension requires review except where law requires immediate action.

Non-explicit adult presentation, clothing, personality, and light flirtatious expression are allowed when lawful, but they cannot be sold, priced, promised as a service result, or used to solicit an intimate relationship.

CatchMate prohibits pornography, sexual services, intimacy or relationship transactions, private-content sales, offline sexual solicitation, and payment outside CatchMate. Gambling, live-stream tipping, crypto assets, NFTs, and peer-to-peer money transfer are also outside the product boundary.

Service definitions and delivery

A service post describes one provider-led game coaching or scheduled co-play session and must state the game, service type, duration, platform, language, availability, price, and cancellation rule. The purchase is for time spent delivering that game session, not access to a relationship, private content, or sexual attention.

The booked game and an external voice tool may be used to deliver the session. Moving negotiation, payment, private-content trading, or sexual arrangements outside CatchMate is prohibited off-platform diversion.

CatchMate provides discovery, booking, payment, order records, reviews, support, and dispute handling. Unless a service post expressly says otherwise, CatchMate is not the developer or publisher of the third-party game and does not imply sponsorship, affiliation, or endorsement by that third party.

Services and payments

CatchMate supports separate fiat orders and closed-loop Credits. Credits are not money and cannot be transferred, withdrawn, or redeemed for cash.

Provider service earnings are separate fiat payables. Completion, cancellation, refund, fraud review, platform fees, and payout holds follow the displayed order terms.

Before a first paid booking, a buyer must accept the current Platform Terms and complete the required 18+ verification. Providers must accept the current Provider Agreement before publishing or activating a service. Legal acceptances are binding records and are separate from optional privacy consents that may be withdrawn.

Regional availability

Commerce, provider registration, and payouts are enabled market by market only after legal, tax, payment, privacy, and safety readiness checks.

A regional supplement controls if it conflicts with this baseline. Legal text is never silently substituted from another market or language.

Enforcement and appeals

We may remove content, isolate transactions, limit accounts, or preserve evidence to protect users and meet legal duties.

Where available, notices include the decision reason and an appeal path.

User content and intellectual property

You keep ownership of content you submit. You grant CatchMate a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt for technical display, moderate, and distribute that content only as needed to operate, secure, and promote the service.

You must have the rights needed to submit content. CatchMate names, interfaces, software, and brand assets remain owned by CatchMate or its licensors.

Suspension, termination, and account closure

You may stop using CatchMate or request account deletion through the account data controls. We may restrict or terminate access for material breach, fraud, safety risk, legal requirement, or repeated policy violations, with notice and an appeal route where appropriate.

Account closure does not erase obligations, completed transaction records, legal holds, open disputes, provider payables, or records that must be retained by law.

Disclaimers and liability

CatchMate is provided with reasonable care but third-party games, networks, stores, identity providers, and payment processors may be unavailable. Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.

To the fullest extent permitted by law, CatchMate is not liable for indirect, incidental, special, or consequential loss. CatchMate's aggregate liability relating to a paid order is limited to the greater of the amount paid for that order or the minimum amount required by applicable law.

Governing law and disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Subject to mandatory consumer rights, the courts of Hong Kong have non-exclusive jurisdiction.

Before filing a claim, contact the public support channel so the issue can be reviewed. This does not limit a right to contact a regulator, payment provider, or competent court.

Changes and notices

Material changes are identified by a new version and effective date and, where required, are notified in-product before they take effect. Continued use after the effective date constitutes acceptance only where permitted by law.

Legal notices may be delivered through the account, the verified email associated with the account, or the public website.